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Camera Warehouse and Camera House Trusted

FAQ

 

Can I get the same price in the store as online?
No! Although it will be the store managers decision to match the price or not, although the physical store is in Australia and the products come with Australian warranties the website updating is performed by outsourcing to the Philippines and Russia reducing our costs enabling the website to provide cheaper pricing.


Need help or advice to decide between cameras?
You can email us or phone
+61 02 43652656 our physical during business hours for further help.


Can I use direct deposit?
YES! Just choose Direct Deposit in the checkout-shopping cart.


Can I have my camera delivered or can I pick it up?
YES! Either you can choose to pick it up or we deliver anywhere in Australia.


How much will delivery cost me?
Our flat rate of $17.99 covers most packages up to about "shoe box" size and larger sizes to local areas. We reserve the right to charge more for bulky items, goods requiring extra insurance or for some remote deliveries.


Are my goods insured?
YES! Your order is fully insured against loss or damage.


Do you have a bricks and mortar camera shop?
YES! You can visit our store

Store Location

Fountain Plaza,
Erina NSW 2250

Is my camera covered by warranty?
YES! All our cameras have a Australian back to base 12-month warranty.


Do you have extended warranties?
YES! Extended warranties are available.


Any charges for using my credit card?
Only Amex cards incur a 2% have a surcharge.


What is your returns policy?
Please see shipping and returns